Please read these terms and conditions carefully before booking using the Louis Hotels website. By accessing or using the website you agree to be legally bound by these terms and conditions as they may be modified and posted from time to time.
These terms and conditions will form the basis of the agreement between you, and all adults and/or minors who form part of your booking. You agree by making this booking to be bound by the terms and conditions which are incorporated into your contract.
USE OF WEBSITE
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of the website at any time.
We do not make any expressed or implied warranties, representations or endorsements whatsoever with regard to the website or any information, service of product provided through the website.
We accept no liability for any loss or damage of any nature whatsoever and howsoever arising out of or in connection with the viewing, use of the website or its contents whether due to inaccuracy, error, omission or any other cause and whether on the part of Louis Hotels or our servants, agents or any person or entity.
Any special needs or requests must be notified in writing in advance. No guarantees can be made in relation to any special requests.
Limitation of Liability
The hotel’s liability for loss of or damage to property shall be limited to £100.
Louis Hotels does not attempt to exclude or limit its liability for death or personal injury resulting from its negligence in any way. The hotel is not liable for the acts and/or omissions of its independent suppliers.
No responsibility whatsoever is accepted in respect of theft, injury or disease to guests, delegates or visitors, nor for loss or damage to property of any kind, unless arising as a result of negligence by the hotel or its employees.
Guests should arrange for their own insurance.
Check in is from 2 pm on the date of booking and departure is before 12 noon on the date of departure.
Cots may be available but availability is limited. Check with the hotel when the booking is complete. Accessible rooms with facilities for disabled guests are available but are limited. Please check availability and specify room choice at the time of the booking.
Smoking at the hotels is restricted to smoking areas. Smoking rooms are available. Please specify choice when booking. Every effort will be made to accommodate this request which cannot be guaranteed.
Pets are not allowed to accompany customers at the hotel. Please check at the time of booking whether guide dogs for the blind are accommodated.
Damage By Guests
In the event of malicious, wilful or negligent room or other property damage, Louis Hotel will charge the amount of any loss sustained by it, including business interruption losses to the credit/debit card of the registered customer. Where payment by the customer was made by means other than credit/debit card, Louis Hotels will pursue the matter through the Civil Courts
No wine, beer or spirits may be brought into the hotel by any guests for consumption on the premises.
The hotel reserves the right to refuse access or eject without prejudice any persons, who it considers objectionable
Health and Safety
The hotel is subject to local regulations, including those relating to fire precautions. All guests must read and familiarise themselves with health and safety information at the hotel and in their rooms.
The content on this site is the copyright of Louis Hotels or its business partners. You may download and/or use the materials contained on this site for your own private use for non-commercial purposes. The content may not be copied, reproduced, published, distributed, downloaded, changed, amended, reused, reposted or otherwise used in any form for any other purpose without the express consent of Louis Hotels.
The trademarks used on this site are registered or unregistered trademarks owned by Louis Hotels unless otherwise acknowledged. Louis Hotels take all reasonable measures to ensure that material contained on this site is accurate and complete.
It is your responsibility to make sure that information which we hold about you is up to date and accurate. Failure to do so will be a breach of these terms.
No variation of these terms shall be effective unless in writing and signed by the hotel.
You authorise us to use, store or otherwise process any personal information, including but not limited to your name and address, which personally identifies you and all parties on your booking (“personal information?) to enable us, our affiliates, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or any other third parties to provide services and products which are available through the website.
You agree that you will comply with the provisions of the Data Protection Act as regards the use of any personal data.
We or any member of the Louis Hotel Group may use this personal information to send to you information about new products and services which we think may be of interest to you if you register with us through our website or if you accept to receive such offers at the time of the booking.
If in the course of using the services on the website you provide us with sensitive data, we will not disclose this sensitive data to any person for any purpose without your express prior consent.
We may transfer or disclose personal information to our professional advisors for the administration of the website and related business or if required to disclose such information by law.
Any information provided by you in connection with any transaction regarding your credit or debit card numbers, expiry date and billing or delivery address will be used by us to process the transactions. These details will be stored on a secure server and encrypted and may be used by us to facilitate and personalise future transactions with you. Whilst we take all reasonable steps to protect your personal information, we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing online over the internet and will not hold us responsible for any breach of security unless we have been negligent then only to the limit set out in the terms and conditions of this website.